FAQ

1. What payment methods do you accept?

We accept a variety of payment methods, including Visa, Mastercard, American Express, JCB, and Diner Club. Choose the option that suits you best.

2. How soon will my order be shipped?

Typically, we strive to ship orders within 1-2 business days after confirmation to ensure a prompt delivery. Please refer to the specific product details for any exceptions, such as custom or delayed delivery items.

3. Are there any delays in shipping during holidays?

Yes, during special periods, especially Chinese New Year, increased shipping volumes may cause delays of 1-2 weeks. Plan accordingly to avoid inconveniences.

4. How can I contact customer support?

Our customer service team is available 24/7. If you have any questions or encounter issues during your shopping experience, please reach out to us by sending an email to info@fansdiveshop.com. We aim to respond to all emails promptly within 24 hours.

Thank you for choosing Fans Dive Shop. We’re here to provide you with a seamless diving and swimming gear shopping experience. If you have any questions, please feel free to contact us at GoodKinsleyLiang@hotmail.com. Thank you very much for your understanding and support!