Return Policy for Fans Dive Shop
Thank you for choosing Fans Dive Shop! Your satisfaction is our top priority, and to make your shopping experience with us as smooth as possible, we’ve outlined our comprehensive return policy below.
1. Return Period:
We accept return requests within 15 days of the purchase date. To qualify for a return, please ensure the following conditions are met:
- The item must be returned within 15 days of purchase.
- It should be in its original, unworn, and unwashed condition, with all original tags attached.
- Kindly provide the order confirmation email or order number received during the purchase to facilitate the return process.
2. Free Returns:
Great news! Enjoy free return shipping on all our yoga wear items. Once your return request is approved, we provide complimentary return shipping. You are eligible for up to three (3) returns per month.
3. How to Initiate a Return:
Follow these simple steps to initiate a return:
- Send an email to GoodKinsleyLiang@hotmail.com with the subject “Return Request.”
- Include your order number and provide a detailed description of the reason for returning the item.
- Our customer service team will promptly respond with comprehensive return instructions.
4. Refund Process:
Upon receiving and inspecting your returned item, we will initiate the refund process. Please note that the refund timeline may vary depending on your chosen payment method.
5. Contact Us:
Have questions or need assistance with our return policy? Feel free to reach out to us at GoodKinsleyLiang@hotmail.com. Our dedicated customer service team is here to provide support and address any queries you may have.
We Appreciate Your Choice:
Thank you for choosing Fans Dive Shop. Our commitment is to deliver not only high-quality products but also exceptional service, ensuring your shopping experience is enjoyable and stress-free. If you have any concerns or questions, please do not hesitate to contact us. Your satisfaction is our priority, and we look forward to serving you again.